- About this Privacy Notice
KSG Publishing Limited is committed to protecting and respecting your privacy. We want you to know that we do not sell on or purchase personal information as part of our business.
This Privacy Notice, in combination with the Cookies Policy and Competition rules make up our commitment to protecting personal information we hold about our customers, prospective customers, newsletter subscribers, competition entrants, website users or any other data subject whose personal information we hold.
Please read this privacy notice carefully so that you can see why and how we collect data from you and how it will used by us.
- Who are we and what do we do?
KSG Publishing Limited is focussed solely on producing great quality magazines and publications focussed on beautiful North Wales.
We have a portfolio of magazines and associated websites, all of which are governed by this Privacy Notice. This includes:
For the purposes of the General Data Protection Regulation (GDPR), KSG Publishing Limited is the “data controller”.
Our registered company address is: 27 Mortimer Street, London, W1T 3BL
Address: KSG Publishing Ltd, 2nd Floor, 23A Abergele Road, Colwyn Bay, LL29 7RS
- What Data Do We Collect?
Data you provide to us
We collect data from you when you visit one of our websites, use the contact forms on our websites, email us, telephone us or write to us.
We collect data when you request a service from us, such as a magazine subscription or subscribing to our newsletter, and when you enter a competition, or when you place an advert in our magazines/publications/website/social media platforms.
The information we collect includes your name, email address, postal address and phone number.
We also collect data for business to business marketing where we feel there is a genuine legitimate interest.
We may collect information when you visit KSG Publishing websites about your computer, including where available your IP address, operating system and browser type, for system administration and to collate aggregate information about users. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
KSG Publishing websites use Google Analytics to help us understand how visitors use our websites. For full details on how Google processes your data please visit:
- How we use your information
We use your information in several different ways, as necessary and appropriate for our business, including:
Advertising Sales & Editorial – To contact local businesses and organisations who may be interested in advertising in our magazines/publications/website/social media platforms, or who may wish to provide information to our magazines/publications/website/social media platforms for editorial content.
Suppliers – to communicate with businesses who supply services and products to us.
Business Administration – For finance and accounting purposes, to contact customers who have placed an advert in our magazines/publications/website/social media platforms or who have taken out a magazine subscription, so we can send invoices and manage payments.
Customer Service – So we can respond to correspondence, enquiries and requests you ask of us. This could be by phone, email or post.
Subscriptions – In order to fulfil subscriptions, and post a magazine to you every month where you have requested this.
Newsletter – to send you our newsletter by email.
Competition Entries – So we can contact competition winners and to send information about our services and items which may be of interest to you. We also pass your details on to our competition partner. Details of the competition partner will be published in the magazines/publications/website/social media platforms each month alongside all the competition information. This data is not sold on, but as part of entering the competition, the prize provider for the specific competition you enter will receive your details so they can contact you about goods/services that you may be interested in. Where possible, we will also provide a link to the competition partner’s Privacy Notice. We do not accept any responsibility or liability for our competition partner’s policies.
- Online Advertising / Links to Third-Party Websites
Many of the KSG Publishing websites show advertising to users and contact links to third-party websites. When you click on advertisements or links on any of our sites, you will leave that site and go to a third-party site, which is outside of our control. Our Privacy Notice does not apply to these companies, sites or content and if such third-party sites collect personal data, we cannot control how this data is processed, stored or used, and we advise that you read their Privacy Notices.
- Who we share your data with and where it is stored?
We store your information on our computer systems based in the UK, and we also store information with Cloud service providers in the US.
We use a number of third-party organisations to help provide a professional service to our customers (i.e. accountancy services, graphic design, hosted website and email services).
These organisations act as “data processors” and are strictly controlled in how they may/may not use your information.
The information that we collect from you may be transferred to, stored and processed by a third-party service provider. By submitting information to us, you agree to this transfer, storing or processing.
We use iCloud to help us store your information. Please see the link below to their Privacy Notice.
For email services, we use Zoho and 1&1 Ionos Ltd. Please see the link below to their Privacy Notices.
Our websites are hosted by 1&1 Ionos Ltd. Please see the link below to their Privacy Notice.
We use Xero accounting software to manage our business finances and send invoices to our customers. Please see the link below to their Privacy Notice.
We use Bibby Financial Services Ltd for Invoice Factoring. From time to time, you may receive a telephone call or email from them to validate your invoices. Please see the below link to their Privacy Notice.
We use MagManager customer relationship management software to manage our interactions with current and potential customers. Please see the below link to their Privacy Notice.
- How long do we keep your personal data for?
We will hold your personal information on our systems only for as long as required to provide you with the products and/or services you have requested.
Where you sign up to receive email marketing from us, we will retain your e-mail address after you ‘opt-out’ of receiving emails in order to ensure that we continue to honour and respect that request. To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and this will update your preferences. You may also to inform us if you do not wish to receive any marketing materials from us.
- Your Rights
You can write to us at any time to request a copy of your information and to have any inaccuracies corrected. Where appropriate, you may also ask to have your personal information erased or object to any processing of your information.
No Longer wish to be contacted? If you do not wish to be contacted by us, you can opt out by writing to us at 2nd Floor, 23A Abergele Road, Colwyn Bay, LL29 7RS or email us at firstname.lastname@example.org
Need to update your records? If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address, etc.) then please contact us so that we can correct it. To do this, please write to us at 2nd Floor, 23A Abergele Road, Colwyn Bay, LL29 7RS or email us at email@example.com
Access to your information – If you wish to make a Subject Access Request so you know what information we hold about you, we will provide you with that information free of charge within 40 days of the date of your request. To obtain this information please write to us at 2nd Floor, 23A Abergele Road, Colwyn Bay, LL29 7RS or email us at firstname.lastname@example.org
- Changes to this Privacy Notice
We regularly review our privacy notice, and may make changes from time to time. Any changes made will be posted to this page, and will apply from the time we post them. This privacy notice was last changed on 9th October 2019.